爛到掉渣的Midphase虛擬主機服務

我已經不是第一次說midphase(Anhosting)虛擬主機服務有多爛了,反正就是爛到不行,動不動就鎖帳號,鎖了帳之後,跟你說限期改善,不然要再鎖,問他們哪裡有問題,他說沒有工具可以協助,真是他X的鳥啊!

再撐一下,反正Anhosting的方案七月份就到期了,再出現這樣的問題,我不排除提早搬家,反正一年也沒有多少錢,不必為了這點小錢搞的不愉快。再也不會MidPhase集團租用任何虛擬主機服務,也會向他們推薦的VPS.net租用VPS主機(也是midphase集團的一員)。

最近Midphase的廣告打的有多兇,我去逛國外的網站,常常都可以看到Midphase或是Anhosting的廣告(兩家同一間公司),我覺得Midphase已經和低價主機的服務水準差不多了,竟然還敢鎖客戶帳號,這時我就不解了,Anhosting他們在打什麼算盤,再多騙一些人進來用嗎?

對話如下:

Midphase: [2:31:21 PM] Hello 蝸牛! Thank you for contacting midPhase Shared Technical Support! My name is Midphase, how can I help you?
蝸牛: [2:31:21 PM] Suspension
Midphase: [2:31:54 PM] It looks like our admins sent you a notice in Ticket #26077799
蝸牛: [2:31:57 PM] could you help me find out the CPU over usage program?
請求他們幫忙找出有CPU使用超標的地方
Midphase: [2:32:09 PM] That your account was suspended due to overusing CPU resources.
蝸牛: [2:32:11 PM] yes, I got the ticket.
就是有問題啊!不然我幹嘛跟你廢話,練英文嗎?
Midphase: [2:32:45 PM] It appears that the PHP coding that you have on your site was overusing the CPU resources.
蝸牛: [2:32:59 PM] please resume my account , and help me find out the over usage program, then I tuning it.
請回覆我的帳號,並且幫助我找到使用超標的問題,我好修正
Midphase: [2:35:44 PM] Your account is now un-suspended. You will need to reply to that ticket within 24 hours and let our admins know the steps you have taken. If you do not they will suspend the account again.
叫我們改善,不然24小時後會再鎖一次@[email protected]
蝸牛: [2:36:22 PM] Is there any report help me to find out the issue.
再次請問他們有什麼沒有找到CPU超出限制的報告(總共問了3次)
Midphase: [2:36:46 PM] They provided this information:
[2:36:46 PM] User Domain % CPU ? Process
haXXXXn5 xxxxx.com 64.0 [php]
haXXXXn5 xxxxx.com 62.0 [php]
haXXXXn5 xxxxx.com 60.0 [php]
實在有夠小白的,這些訊息通知信上已經寫過了,貼這個給我,根本一點用處也沒有
蝸牛: [2:37:17 PM] I see the information , but it not help me.
Midphase: [2:37:27 PM] And you can use the resource usage tool within cPanel as well.
跟我說控制面版有資源工具可以用
蝸牛: [2:38:24 PM] let me check it.
[2:38:55 PM] Thanks.
原本想說,我再花時間看好了
Midphase: [2:39:55 PM] Is there anything else that I can assist you with today?
蝸牛: [2:40:27 PM] hold on please
後來我直接登入,請他稍等
[2:41:00 PM] I only see the resource usage overview.
[2:41:42 PM] But, how do I use it to find out the program.
[2:42:18 PM] It only shows me the cpu / memory but no program information.
後台的程式,只有顯示出CPU和記憶體的使用情況,並沒有告訴你哪一隻程式有問題
Midphase: [2:43:31 PM] Unfortunately we do not have a program that shows you such detailed resource information.
神奇的是,他回答,他們沒有程式可以做這樣的事
蝸牛: [2:44:20 PM] if so , how can I improve my program ?
那我們要怎麼找出有問題的程式,並且改善他?
[2:45:43 PM] I don’t know the program which has issue. Then your company made me no choice.
Midphase: [2:46:44 PM] You will need to look at your PHP code and programs and see what could be causing it. If you can’t optimize it you may need a VPS or dedicated server.
蝸牛: [2:47:34 PM] There more than 3K programs, and you let me check all of then?
這個網站上有3千多隻程式,叫我一隻一隻找嗎?就算24小時不睡覺,不眠不休的找,也不見得看的完所有的程式吧?
[2:48:16 PM] I will try to find out the issue.
後來實在沒有辦法,只能靠自己了

要關客戶的帳號,就要讓他知道為什麼被關,他只跟你說,CPU/記憶體使用超標,連為什麼超標,那個地方超標都沒有辦法告訴你;這就是他們的服務水準,爛透了。



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