[6:19:45 PM] I am waiting for 6 minutes.
Jordan: [6:21:43 PM] Hello 蝸牛! Thank you for contacting ANHosting Shared Technical Support! My name is Jordan, how can I help you?
[6:27:47 PM] waiting for 6 minutes again, what a poor service you are.
Jordan: [6:44:32 PM] Hello 蝸牛! Thank you for contacting ANHosting Shared Technical Support! My name is Jordan, how can I help you?
蝸牛: [6:44:32 PM] This Account Has Been Suspended
Jordan: [6:44:49 PM] Hello 蝸牛. Please wait while I look up your account.
蝸牛: [6:45:31 PM] Thanks
Jordan: [6:49:32 PM] I have reviewed your account and I can’t see any reason why the account has been suspended.Because of this I will go ahead and unsuspend this account for you as soon as you have verified that you are the authorized user for this account. You can verify by providing one of the following:1. Provide us with a copy of the original welcome email
2. Provide us with your client ID and billing password
3. Email us from the authorized email address
4. Provide Cpanel username and Password.
5. Provide us with the last four digits of the credit card on file
蝸牛: [6:51:01 PM] ID XXXXX
[6:51:58 PM] Please give a reason to let me report my boss, why your company suspend our account with no reason.
Jordan: [6:52:06 PM] I’m sorry but that information is invalid.
[6:52:28 PM] That password is incorrect.
蝸牛: [6:53:13 PM] XXXX.com
[6:56:00 PM] please the the password " XXXX " again, and we never modify the password.
Jordan: [6:56:47 PM] That is the password I used and it is incorrect. You gave me your cpanel username. Is that the password for your cpanel or your Billing?
蝸牛: [6:56:53 PM] I can log into the control panel.
[6:57:09 PM] and it work now.
[6:58:04 PM] please test it to login the control panel.
[7:00:23 PM] somebody there?
Jordan: [7:05:45 PM] Yes, I am here.
[7:06:17 PM] I have gone ahead and unsuspended your account. However I do not know why it was suspended. There was no record made on our end of why it was suspended.
蝸牛: [7:08:14 PM] please check the action record, and fined the reason, this event let us feel so bad.
[7:11:36 PM] and we do not get any alert mail, please give me a good reason let us to trust your service is trustable.
Jordan: [7:13:10 PM] I am sorry 蝸牛, but I have checked all of our records and there isn’t any action or reason recorded. It is our standard to always contact our clients anytime we suspend their account, but I couldn’t find any correspondence where we contacted you regarding this. The suspension was either a mistake, or the Technician who suspended the account didn’t follow the standard procedures. This will not happen again.
蝸牛: [7:14:28 PM] so, how can I report this to my boss?
[7:16:21 PM] please report this event to your to guy who can give me a reason.
Jordan: [7:18:39 PM] Hello 蝸牛, I do not know who suspended your account, and I do not know the reason, however I will report this to my manager. Because someone suspended the account without notifying you the reason my manager will need to hear about this. If we find out the reason why it was suspended we will contact you.
蝸牛: [7:19:36 PM] thanks.
[7:20:09 PM] I hope your company could give me a good reason to let me report my boos.
Jordan: [7:21:37 PM] I hope we can find that reason as well. I do apologize for these issues.