誰說國外網站寄存公司不會出包?

之前被StartLogic擺道之後,錢終於拿回來了,不過只拿回28元美金,那時我就說,我還有一個站在他們的系統上,其實他們用很多個不同公司在經營,老實說,我那時就覺得怕怕的,因為StartLogic服務這麼差,我另一個站會不會也出問題,果不其然,真的出包了,我的資料不見了,一個wordpress資料庫,裡面有22000多篇的文章,天啊!這麼多的文章就這樣不見了,趕快找線上客服來問一下。

info:Thank you for contacting support. We are aware of an issue with WebMail connectivity for a small subset of our customers. Our network operations team is working to resolve the issue as quickly as possible. Please check our website under the Support section for updates on this alert. We apologize for any inconvenience this has caused you. Please hold for the next available operator to respond.
info:You are now chatting with ‘Alfred Sanders’

Alfred Sanders:Hi 蝸牛, My name is Alfred. How are you today?
蝸牛:so far so good.
Alfred Sanders:How can I help you today?
蝸牛:Could you help me to check my database.
Alfred Sanders:Sure.
蝸牛:There is a db named woman, I just can not acces it 5 miniute ago.
Alfred Sanders:I apologize for any inconvenience this has caused you.
Alfred Sanders:Please provide me with the exact URL of the page.
蝸牛:http://xxx.xxx.com/wp-admin/install.php
蝸牛:It’s a wordpress system.
蝸牛:It shows me the install step.
蝸牛:when the db is empty, it’s will show me the message.
蝸牛:And I log into cPanel, and open phpmyadmin , I can not see the orginal db “woman".
Alfred Sanders:Could you please hold for 4 to 5 minutes, while I verify the information that you have provided in the pre-chat survey?
蝸牛:OK
Alfred Sanders:Thank you for your patience. I will be back with some more information in 4 to 5 minutes.
Alfred Sanders:Thank you for holding.
Alfred Sanders:I was able to view the database name ‘woman’ in your account at: http://members.ipower.com/controlpanel/MySQL/index.bml .
Alfred Sanders:You need to click on the database name and click on the icon ‘Access phpMyAdmin’.
在這邊跟我說,我要照他的步驟,我真搞不懂,我弄了快二十個站了,這樣的管理方式我怎麼會不知道。

蝸牛:I just can not access my db.
蝸牛:let me check it.
蝸牛:wordpress system still can not accee the database
Alfred Sanders:Please provide me with the error message which you are receiving.
蝸牛:There is no error message
蝸牛:I just click access phpmyadmin.
蝸牛:I still can not see the db “woman".
他們的服務有夠差了,在資料庫管理看到這有資料,也沒有進去看能不能讀取,就說沒有問題
Alfred Sanders:Please change the password for the same database name.
還叫我改密碼,把資料庫的密碼改的和資料庫名稱相同,阿呆嗎?如果有心人仕要猜,一定會猜db名稱就是db的密碼。

蝸牛:I just show the data in the list of manage database.
Alfred Sanders:Once it is done, you will be able to log into the database via phpMyAdmin.
還跟我說完成改密碼動作之後,就可以讀取了,真是見鬼了

蝸牛:It’s done.
蝸牛:I just change the database password as the dbname.
蝸牛:no, I still can not access db woman in phpmyadmin.
Alfred Sanders:Please provide me with the password.
終於認真了嗎?跟我要帳號密碼,阿不是叫我把密碼改的資料庫名稱一樣嗎?阿你是當機囉?

蝸牛:woman
蝸牛:dbpassword the same as dbname
蝸牛:How could I provide the capture screen for you.
Alfred Sanders:I was able to duplicate your issue. In order to investigate further, I need to escalate the issue to one of our technical specialists. You will be able to view the activity and the status of the ticket in the Support Console of the account.
終於重現我的狀態,真是被客服打敗,前前後後到這邊已經過了快要半個小時了,真是被打敗,我的網站流量,我怕機器人(蜘蛛)不來爬,那我就可累了。

Alfred Sanders:http://www.ipower.com/member/sconsole .
蝸牛:OK~
Alfred Sanders:Is there anything else I can assist you with today?
蝸牛:When you specialist finish this please mail me.
Alfred Sanders:You will be contacted via your Support Console.
Alfred Sanders:Thanks for chatting with us today, we appreciate your business and want to let you know that you can earn credit towards future hosting renewals by taking advantage of our referral program:
Alfred Sanders:http://www.ipower.com/referral/ .
最後他們只能向專家(specialist)反應問題,其實我這個DB超級大的,如果DB掛掉了,我可就累了。

10/04/01
他們的專家在三個小時候回信給我,說重設完我的密碼,已經可以用了,但是實際操作,還是發生相同的問題,經過一天一夜問題還是沒有解決。這次又跑去線上詢問系統live chat.
Dorin Hardy: Hi 蝸牛. My name is Dorin Hardy, how are you today?
蝸牛: hello
Dorin Hardy: How can I help you today?
蝸牛: could you help me to check my database?
Dorin Hardy: Okay.
Dorin Hardy: What exactly seems to be the issue?
蝸牛: my db “woman" could not access through phpmyadmin correctly.
Dorin Hardy: I apologize for any inconvenience this has caused you.
Dorin Hardy: Did you receive any error message?
蝸牛: the screen request me to keyin password.
這個問題怎麼會發生,都已經重設過密碼了,應該不會再跟我要密碼才對
Dorin Hardy: Okay.
Dorin Hardy: Please provide me with the database password.
蝸牛: It will show me the same message after me input the password.
蝸牛: woman ID woman password ********
Dorin Hardy: May I place you on hold while I review your account and get back to you within 4 or 5 minutes?
蝸牛: OK
Dorin Hardy: Thank you for holding.
Dorin Hardy: Could you please try connecting to the database now?
Dorin Hardy: Did you receive my last message?
蝸牛: yes
蝸牛: Trying now
Dorin Hardy: Okay.
蝸牛: Service Unavailable – Zero size object The server is temporarily unable to service your request. Please try again later. Reference #15.8a7ffea5.1270131395.b74003c
靠北邊走,我的DB變成沒有大小的zero size,也就是說我的22,000篇文章不見了

蝸牛: zero size?
Dorin Hardy: Could you please try connecting to the database using other computer?
叫換一台電腦試看看
蝸牛: no.
蝸牛: just only one desktop I can try to use.
不好意思,今天只有這台桌機可以用,小黑沒有帶回來
Dorin Hardy: I was able to connect to the MySQL Database without any issue 蝸牛.
Dorin Hardy: Could you please try connecting to the database once you restart the computer? If the issue still persists, please get back to us.
硬是說他可以連線,叫我重新開機再連一次看看

蝸牛: I can test it in IE, i am using FireFox now.
我想我改用IE試看看(PS,我百分之99的網站設定都是用FireFox沒有發生過問題)
Dorin Hardy: Okay.
蝸牛: trying now
蝸牛: hold on please
Dorin Hardy: Yes.
蝸牛: the same message
蝸牛: Service Unavailable – Zero size object The server is temporarily unable to service your request. Please try again later. Reference #15.4f7145cb.1270131648.1f39422
我就說咩,不可能換了IE就變好了
Dorin Hardy: That’s strange.
Dorin Hardy: I am able to connect to the database without any issue 蝸牛.
蝸牛: I try to use the wordpress sytem .
資料的前台是wordpress,所以就從前台來看一下
Dorin Hardy: Okay.
蝸牛: The syste shows me the message to install
又出現安裝畫面了,就是DB的問題
蝸牛: It’s happend yesterday.
蝸牛: Is the db crash?
Dorin Hardy: No.
最好不是DB壞掉了,難道是我的頭腦壞掉,不過這應該是有可能的
Dorin Hardy: I did not receive such error message 蝸牛.
Dorin Hardy: Could you please try connecting to the database once you restart the computer? If the issue still persists, please get back to us.
蝸牛: please tell me, how can I do?
蝸牛: I try to connection in my Office with diffrent computer
蝸牛: It’s show me the same message.
蝸牛: I will reboot my desktop and try again.
蝸牛: thanks for your help.
Dorin Hardy: Okay.
Dorin Hardy: That will be fine.
好啦!重開就是了,沒有什麼了不起
=====我是分割線=====
結果重開之後,還是相同的情形
又call了一次線上客服
Nina Scott: Hi 蝸牛. My name is Nina Scott, how are you today?
蝸牛: hello
Nina Scott: How can I help you today?
蝸牛: could you help me to check my database woman.
蝸牛: your engineer told me to reboot and connection my db again.
蝸牛: I still get the same error message.
Nina Scott: I apologize for any inconvenience this has caused you.
蝸牛: The status happen since yesterday.
Nina Scott: Please let me know the database name and username.
蝸牛: you engineer says that the issue is fix. but it still happend now.
蝸牛: dbname woman user woman passwd ********
要我重述問題幾遍啊?煩不煩啊~爛IPOWER,受不了囉!StartLogin和IPOWER是同一家…所以一樣爛
Nina Scott: Okay.
蝸牛: I still waiting……..
等到我快要睡著
Nina Scott: Please try to access the database now.
又跟我說他讀的到DB
蝸牛: system still need me to keyin password when I using phpMyadmin
但是我這邊出現的訊息,還是要輸入DB的管理密碼
Nina Scott: May I place you on hold? I am going to research this for you right now and it should take about 4-5 minutes. I’ll be back as quickly as I can.
等等等,每次都要我等,都等了24小時,還不夠。
蝸牛: OK
Nina Scott: Thank you for your patience. I am still looking into your issue. Can you please hold for another 2 to 3 minutes?
Nina Scott: Thank you for holding.
Nina Scott: I apologize for any inconvenience this has caused you.
Nina Scott: I will reopen the ticket now.
他們的專員speclalist真的很爛,問題沒有處理好,就重設我的db密碼,重設之後,並沒有真的把問題解決掉。
蝸牛: so, you had test this in your computer?
Nina Scott: Yes, I was able to duplicate the issue.
蝸牛: your engineer told me that he can open my db success.
Nina Scott: I was unable to connect.
Nina Scott: I will reopen the ticket for further investigation.
我有點不爽,想要罵人了

蝸牛: your engineer told me the duplicate the issue yesterday. your spcialist just only reset my password.
蝸牛: I had reset my db before , I don’t know what’s your procedure to check db.
蝸牛: It’s 22,000 post in this db, it’s important for me.
蝸牛: plase tell your guy , please fix this issue asap please.
最好是你們可以把問題修好了,我才不相信咧
Nina Scott: We will fix that issue.
Nina Scott: You can view the resolution via Support Console.
蝸牛: thanks you , Nina.
蝸牛: see you
先說,出問題的不是我這個站的寄存商,我這個站的寄存商超好了,有一次我不小心刪了一個DB,結果請他們還原回來,他們的工程師說,通常來說要收$USD 80,但是他這次免費幫我弄,真的超貼心的,而且到現在為止,也沒有出現過什麼太大的狀況,爛IPower/Startlogic,千萬不要買這兩家的服務(其實還有好幾家不同的公司,fatcow肥牛等等其實都是Ipower,改天遇到狀況再來回報),不然掉了幾萬篇文章,不是哭就能解決的問題,拿錢來也沒有用的時候,就真的很慘了。



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