被網路主機出租商Startlogic擺了一道

今天超級火大的,我在去年11月的時候,跟Startlogic說,我不想再用他們的服務了,請Startlogic不要再跟我收費,所以Startlogic取消了我在上面的信用卡資料,我想域名的部份他們沒有跟我收費,而且我有告知不想再用他們的服務了,也就是說不再租用Startlogic他們的空間,而且我也收到了域名逾期的通知,我想Startlogic的租用服務總算是停下了來,結果呢?不是!火大,真想罵他們三字經。

我用Startlogic的服務2年了,因為朋友不打算再使用網站,所以我就通知他們停用,因為他們的通知信,我都是用另一個信箱,所以一直沒有收到他們的信,結果今天檢查帳單之後才發現,Startlogic跟我收空間租用的費用,$95.4美金,我明明有通知他們,我不想用了,他們為什麼要跟我Charge信用卡的錢,跟他們說,我有要停用,結果說查不到資料,而且我域名都沒有付費了,我根本無法用他們的服務,誰會租了空間不用域名的? FTP沒有辦法用,空間沒有域名指向也沒有辦法用,他們的服務人員是白痴嗎?客戶都沒有域名了,只租空間合理嗎?租了空間也沒有指向,這個合理嗎?我通知他們,他們沒有把我的信用卡資料刪除,要我付費合理嗎?他們還叫我傳真帳單給他,我在台灣用國際傳真到美國去嗎?還是小弟的英文跟他一樣,他看不出來我是外國人了嗎?最後我要取消服務,還要扣我$35 usd,有沒有搞錯,我什麼Startlogic的服務都沒有用到,竟然還要扣我錢,Startlogic是這麼對待客戶的,讓你當冤大頭,當白痴。

Startlogic服務超級爛,客服人員沒有水準,便宜是便宜,便宜有個鳥用啊!網站超賣,線路時快時慢,真是服務超級差的,如果你還在看Startlogic的廣告,跟你說這是中肯的評論,相信他們的人,你就被騙了,Startlogic在Google上面的關鍵字買很大,千萬不要被他們的廣告給騙了。為什麼在Google 上面關鍵字買很大,因為會用Starlogic服務的人,通常沒有語言障礙,可以看的懂英文的操作,可以和老外溝通,在Yahoo上面,可能看的到戰國策智邦生活館和一些台灣一二線的主機商廣告。

後來我才在網路上看到,不是只有我這樣,很多老外都遇到這樣的情形,Startlogic這家網路寄存公司真的很差,我還有一個網站放在他們的子公司中,我想等那個站到期,也不要用了,搬走,真是讓人生氣。想要知道他們還有什麼子公司(分銷商)的話,請自己上英文的維基百科去查。

貼一下老外抱怨的內容~真是又臭又長。
I signed up for this service feeling confident that I would be able to get a refund if I was not happy with the service. The boast a 30-money back guarantee, 24/7 on line chat help, 24/7 tech support. Unfortunately, once they get your money there is absolutely no service provided. Phone calls to their 800 number go unanswered… ooops I forgot, one department does ALWAYS answer the phone… that would be the sales department. E-mails are routinely ignored, support tickets ignored, tech help… non-existent. The alleged ‘live chat’ support has not worked since the day I signed up. I contacted my charge card company to see if they had a phone number on file. The number submitted with the claim for payment is a disconnected number… why was I not surprised about that!?

SAVE YOUR MONEY AND STAY AWAY FROM THIS FRAUDULENT COMPANY.

這個嚴重了,商業的信會掉信,還說有時候會發生,3個星期還解決不了問題,真不知道這兩年的時間,我是怎麼跟他們租用的
You are now chatting with ‘Seward Robinson’
Seward Robinson: Hi Kimberley. I apologize for the wait time. My name is Seward Robinson, how are you today?
Kimberley Cooper: Hi
Kimberley Cooper: I am having trouble with recipt of some e-mails
Kimberley Cooper: My password is xxxxxxxx
Kimberley Cooper: I have some clients that say that they have sent messages to me however I am not getting these messages and they are not getting any confirmation that the message was not sent. I need this fixed.
Kimberley Cooper: some of the e-mail addresses where this has happen with include the following
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: xxxxxxxxxxxxxxxxxxxxxxxx
Kimberley Cooper: As well as others
Kimberley Cooper: Why is this happening and how can you resolve it?
Seward Robinson: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Seward Robinson: What is your mother’s maiden name?
Kimberley Cooper: Yes I told you that already above
Kimberley Cooper: aGAIN xxxxxxxxxxxxxxxxxxxxxxx
Seward Robinson: Thank you for the authentication.
Seward Robinson: I apologize for the inconvenience this has caused you.
Seward Robinson: Currently, we are experiencing an issue with our e-mail server.
Seward Robinson: We are aware of this issue and our Engineers are working on this issue.
Seward Robinson: Please try to receive e-mail after some time.
Kimberley Cooper: This issue has been going on for 3 weeks now. So when will it be fixed?
Kimberley Cooper: I am loosing clients due to this and I need some confirmation that it will be fixed as this cannot continue like this it is not acceptable.
Kimberley Cooper: How long have you been aware of the problem that it has not been fixed yet? As mentioned I have been having trouble with this for 3 weeks or longer.

跟我類似情形的另外一位用戶,他被收了50塊,我只有35元美金,算我好運了。

檔案無故刪掉,而且完全沒有通知,連三字經都出來了,唉,欠罵的一家公司。
THE STARTLOGIC IS A CHEATER !!!

The StartLogic is ONLY a Cheater !!!

THEY DELETED MY ACCOUNT AND DATABSE WITHOUT ANY NOTIFICATION. THEY SAID DATABASE WILL BE KEPT FOR 14DAYS.

Stuart Thomas: Hi Carl, I apologize for the wait time. My name is Stuart Thomas, how are you today?
carl cai: fine, thankyou Stuart.
carl cai: we got confirmation from you that our hero-led account was cancelled, but we have 2 problems now..
carl cai: 1, have you made a data record of our webiste? we need them urgently. we haven’t made a record.
Stuart Thomas: I apologize for any inconvenience this has caused you.
Stuart Thomas: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Stuart Thomas: What city were you born in?
carl cai: 2, we use the Google App emails. Now our email address like [email protected], [email protected] etc fail to receive email messages from our customers. IT IS TOP URGENT!
carl cai: I was born in “xxxxxx"
Stuart Thomas: Thank you for the authentication.
Stuart Thomas: I have noticed that the account was deleted on March 14, 2009. You have to sign up for a new account to have the Web site files.
carl cai: did you make a record of the orginial files ? can you make our web site files to recover ?
Stuart Thomas: Yes, we will keep the backup of the deleted files for 14 days from the date of the account deletion.
carl cai: how long take you to recover ?
Stuart Thomas: Did you sign up for the new account?
Stuart Thomas: Did you receive my last message?
carl cai: yes
Stuart Thomas: Okay.

FUCK STARTLOGIC! CUSTOMER SERVICE IS SHIT! THEY PROMISED TO RESTORE MY WEBSITE TO BE EXACTLY THE SAME AS BEFORE AS LONG AS SIGN UP A NEW ACCOUNT.
這個CASE太長了,截個幾段吧
Sergio Norris: Thank you for holding.
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sergio Norris: What city were you born in?
carl cai: XXX
Sergio Norris: Thank you for the authentication.
Sergio Norris: At present, the account ‘heroled’ has ‘Basic Package’ plan which is free of cost. You do not have FTP service for the Basic Package. If you want the FTP, then you will have to upgrade your account.
carl cai: how?
Sergio Norris: Do you wish me to upgrade your account?
carl cai: is it free to upgrade the account ?
Sergio Norris: No. I can provide the discount price of $46.56/year.
carl cai: We just want to get back the website files that belongs to us and our company. You closed our account before we made a records of our website files, without notifications. Is that virtuous ????
Sergio Norris: Since your account has Basic Package, you do not have any option to download the files. Also, the domain xxx.com’ is not hosted with us.
carl cai: IF WE CAN’T GET BACK OUR WEBSITE FILES, WE WILL SUE YOU COMPANY VERY SERIOUSLY. IT WASTES US A LOT OF TIME AND ENGERGY AND BADLY AFFACTED OUR BUSINESS!!! WE ALSO AD HOW BAD YOUR SERVICE IS !!!
這個客人真的生氣了….超爛的Startlogic
叫客氣升級才能拿回檔案,結果他們沒有檔案,所以無法還給客人,明明就說有14天的檔案
Sergio Norris: I apologize for any inconvenience this has caused you.
Sergio Norris: The domain xxx.com’ is not hosted with us.
carl cai: BUT YOU DO HAVE RECORDS OF OUR WEBSITE FILES.
carl cai: YOUR SERVICE HAVED TOLD US THAT YOU WILL KEEP THE FILES FOR 14 DAYS AFTER CANCELLATIONS OF OUR ACCOUNT !
Sergio Norris: We do not have any files of your Web site.
carl cai: If you don’t have any files of our webiste, how can you send the files back to us after we pay $46.56/year ?????
Sergio Norris: I apologize for providing you with inaccurate information earlier, and I regret any inconvenience that may have caused you. In the Chat you told that you do not have the FTP option. If you want the FTP option, then you will have to upgrade the account. However, we do not have any files of your Web site because the Web site is not hosted with us.
carl cai: WE HAVE YOUR CHAT RECORDS. YOU DO HAVE RECORDS OF OUR WEBSITE.
carl cai: Stuart Thomas: I have noticed that the account was deleted on March 14, 2009. You have to sign up for a new account to have the Web site files. carl cai: did you make a record of the orginial files ? can you make our web site files to recover ? Stuart Thomas: Yes, we will keep the backup of the deleted files for 14 days from the date of the account deletion.
最後,資料還是沒有救回來,如果是公司資料,事情就大條了,準備打官司吧!
AFTER I SIGN UP A NEW ACCOUNT AND ASK THEM TO RESTORE. THEY SAID THE DATABASE WAS DELETED ALREADY. FUCK YOUR STARTLOCI COMPANY .FUCK FUCK FUCK !!!

Hello Carl,

I have checked the configuration file for ‘Zen Cart’ application and the database used by this application is with the name ‘xxx_ary2’. I have found that there are no database backup files in the deleted account. It might have been deleted before the account was deleted. Now, I have created the database in your new account with the database name ‘xxx_ary2’. If you have any backup of the database ‘xxx_ary2’ in your local machine, please import the backup files to the database and check from your end.

If you have any further questions, please update the Support Console.

Sincerely,

Abram Bowen
Technical Specialist

FUCK STARTLOGIC !!!
另一個網站的抱怨,跟我一樣的情況,不想用還被收錢

I am not using StartLogic anymore, but still have an account paid up for a couple more months.

After I decided to leave SL, they reset the PW on one of my dbs and refused to correct it (fortunately it was nothing critical)

here is more bad news:

Dear Randall,

To ensure the security of your hosting account, we have changed
your StartLogic control panel/FTP password. We apologize
for any inconvenience this password change may cause; to access
your account, log in using the information below:

Username: ******
Temporary Password: **********

This is only a temporary password; the next time you log into
your account, you will be prompted to change your password to
something different — something you’ll remember:
http://www.startlogic.com/controlpanel

Use this new password to log into your control panel, as well as
to access your site via FTP (or FrontPage, or other Web authoring
program). Please note that, if you have FTP subusers, you will
need to re-enable them.

WHY HAVE YOU CHANGED MY PASSWORD?
To provide all of our customers with the most secure hosting
environment possible, we have changed account/FTP passwords.
Unfortunately, online criminals are continuously developing new
ways to exploit Web sites, and we are committed to taking
every possible precaution to protect our customers.

We recognize the inconvenience this may cause you, and we
regret this necessary security measure. Information is also
available on our Web site:
http://www.startlogic.com/info/systemnotice.bml?id=7211

Sincerely,

The StartLogic Team

Their servers are hacked so bad they need to reset the passwords – yes, at least they took action to counter the attack, but don’t tell me this is a common occurrence!

In addition to disabling my db, before I fled the same pages took anywhere from 15 seconds to 3 minutes to load – and their response was to try to sell me up to VPS.
主機被駭客攻破,所以重設大家db的密碼,網頁讀取速度從15秒到3分鐘,讀出來,都老了吧!Startlogic超賣真的很嚴重,我自己用的時候,速度就很不穩,常常很簡的網頁,內容不多的網頁都要開很久,這信客戶還被叫升級獨立主機。

這篇提到超賣(OVERSELL)
I’m sure many of you know of StartLogic and what kind of company they are… well I had to learn the hard way. I have been a costumer of there’s for about 2 weeks now and lets just say those 2 weeks have been a nightmare… my site was shut down 3 times during that time and I had to stay on the phone for like 3-4 hours each time to get in touch with there damn costumer service. Talk about OVERSELL… Here is the mail header " Cosuming High Bandwidth " they so say offer you 1500GB and 15000GB bandwith? Yeah right… more like 10GB and no more then 100GB bandwith… Each time I tell them that I’m no where near the bandwith they offer and say that I have some illegal stuff on the server… what I have on the server is breakbeats which is mixes by dj’s who do those mixes in like there hours and that music is no where near copyright and its shared all over the net for free… Anyways the other thing they said that I’m not allowed to post that data on my site for other " visitors " then how the hell I’m I suppose to use the so called 15000GB of bandwith they give you? Upload stuff and download them yourself?

STAY AWAY…

總之,一整個鳥的公司,便宜沒有好貨,分銷商可以賺很多手續費,當然可以買廣告說他們好,什麼忠肯評論,不要鬧了,Startlogic爛死了。最後,我被扣了35元和手續費,總共虧了最少$40 USD,真是一整個鳥。

註:什麼叫做超賣,因為每台主機上都有一定數量的虛擬主機,和客戶,有些客戶多,有些客戶少,為保證客戶的連線速度,通常來說會在一台主機上設定固定的客戶說,假設一台原本可以服務40個客戶,結果他在這台主機上提供了60個客戶,可能其中10個人受不了這樣的速度,他會叫他們搬走,最少還賣了50個客戶,多賺10個人的服務費。超賣Startlogic超賣賣很大,速度不穩定,反應速度慢都是超賣會出現的情形。

Does that positive review guy work for them or something? 

I canceled my account two weeks after signing up because nothing was being done yet they charged me $50 as a fee to do so.

A complete scam of a company! Beware!!!



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